Today we’re sharing a story about how one of our clients implemented a few small changes to create a better digital experience for their customers. By collecting, on average, 100, 000 customer feedback responses per month, this company made two significant digital experience improvements, and you can too.

1. They added a dedicated customer ‘complaints’ section to their website.

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2. They used their corporate YouTube channel to answer common customer questions with an interactive video.

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To learn more about this client’s success story, or others, check out our case studies.