Telecoms and CX: Did You Know?
This month we’ve been looking at the relationship between customer experience and the telecom industry. Through our research, we found some interesting facts on the subject, namely:
Some of these stats are alarming – especially in the age of the customer where superior experiences are set to separate leading companies from the rest. These days, customers have more choice among their providers than ever, which means that, for brands, competing on products alone is no longer enough. All current research points to customer experience as the strong competitive differentiator in today’s digitally advanced world – a movement that stands to offer great returns for companies who are savvy enough to adapt with the changes. To learn more about current research on the rise of customer experience, read our blog “Change, Choice and Adaptability: Three Principles to Guide Companies through the Customer Experience Tidal Wave.”