Last month ResponseTek was named the winner of the Adoption of Technology Award at the 2016 Technology Impact Awards hosted by The BC Tech Association. BCTech is an association that aims to help with the growth and success of the tech industry in BC and they host the TIAs to recognize tech excellence. Yesterday Bill Tam (CEO of BCTech) visited our Vancouver office and re-presented the award with Gord Elder (VP Products & Technology) and Chris Randall (VP Customer Success & CX Strategy) accepting on our behalf. We accept the award along with our client, Westminster Credit Savings Union, whose implementation of the ResponseTek listening platform led to an impressive increase in the company’s’ NPS® score within the first few months of implementation.

IMG_5639

IMG_5643 (1)

Chris Randall, said “We are thrilled to be named as a winner for the 2016 TIA Adoption of Technology Award alongside our client, Westminster Savings. The focus of their member experience program has established Westminster Savings as an industry leader in the credit union space. Their vision to bring the voice of both their members and employees into their decision making process has yielded impressive results. We are proud to help them carry out this vision using the ResponseTek Listening Platform.”

Maury Kask, SVP and Chief Customer Experience Officer at Westminster Savings, said “We are pleased to receive recognition with ResponseTek for the technology behind our Voice of Customer program. Our vision is to enrich the lives of our more than 55,000 members and customers and this technology is an important factor in helping us get there as it enables us to listen and respond to customer feedback effectively.”