NPS: Did You Know?
You may have noticed that this month we’ve focused on NPS®. To recap, here’s our article on understanding what it is and here’s our article on why it’s so important. It’s clear that NPS® plays a big role in understanding your customer experience. Below we have compiled a few stats about it that you might find interesting.
Did You Know?
Source: Temkin Group: Economics of Net Promoter. Research Date: June 2015
Net Promoter® is a registered trademark of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.