To build further on this month’s discussion about the importance of customer experience in today’s world, we’re sharing some interesting stats for our monthly ‘Did You Know’ feature. Here’s what Gartner and Forrester have to say about customer experience today:

 

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It is evident that customer experience needs to drive action, and, if done properly, can result in big revenue gains.

Learn how the ResponseTek Listening Platform can help you take action with customer feedback you collect, tap into a new revenue stream, and keep you on top of stiff market competition. Speak with one of our CEM experts today to learn more contact@responsetek.com