One of our Credit Union clients has been analysing and assessing their member sentiment and comments with the help of our text analytics capabilities.

Using our Ranking Report, the company has identified:

and can now apply best practices and key learnings from the overperforming ones to the underperforming ones.

They have also achieved….

  • A 7 point increase in NPS in the first 7 months
  • A workload saving of 20% – that would have previously gone to manual customer feedback data mining
  • Over 1,500 customer verbatims collected per year
  • Insight that their mobile banking app has been under-promoted to their members

To learn more about this client’s success story, or others, check out our case studies.