Calling a Customer Back Can Save You Millions Every Year
With a closed-loop feedback program, one of our largest telecom clients saved 17,000 customers in 12 months. They implemented an automated real-time solution that triggers an alert for a potential call back when a customer indicates a poor customer experience on a feedback survey.
Here’s what they’ve managed to achieve:
Learn more about how a closed loop feedback tactic can work for you; speak with one of our CEM experts today at firstname.lastname@example.org