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With a closed-loop feedback program, one of our largest telecom clients saved 17,000 customers in 12 months. They implemented an automated real-time solution that triggers an alert for a potential call back when a customer indicates a poor customer experience on a feedback survey.

Here’s what they’ve managed to achieve:

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Learn more about how a closed loop feedback tactic can work for you; speak with one of our CEM experts today at contact@responsetek.com